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Leadership

Our leadership team has built global ServiceNow practices, led enterprise-scale digital strategies, and delivered outcomes at scale. With insider experience from ServiceNow itself, we help you accelerate success with confidence.

Avinash Vastrad

CEO

Avinash Vastrad

Avinash previously led the Customer Success and Professional Services business for strategic accounts at ServiceNow in Asia, where he was consistently recognized among the top performers in Asia Pacific and Japan.

He also scaled TheDataTeam in Southeast Asia, which was later acquired by Lentra, and has held leadership roles at Infosys, Mindtree, GE, and Siemens.

Over a 24-year career, Avinash has lived and worked across Singapore, Europe, the USA, and India.

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Balaji Narayanswamy

COO

Balaji Narayanswamy

Balaji is a seasoned leader with over 24 years of experience in building, leading, and scaling business units to deliver transformative growth. His expertise spans digital transformation, supply chain optimization, cost efficiency, and enterprise change management, where he has partnered with global product leaders such as SAP and ServiceNow to deliver multi-million-dollar results.
He was most recently Industry Ecosystem Lead at Google Cloud, where he scaled industry-focused partners in APAC and spearheaded Generative AI adoption. His leadership journey also includes pivotal roles at FedEx, Cognizant, Mindtree, KPMG, and Infosys.
Renowned for inspiring teams and shaping strong organizational culture, Balaji is an alumnus of IIM Bangalore
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Jim Nadackal

MD – Consulting & Solutions

Jim Nadackal

Jim brings 20+ years across banking & financial services, digital product leadership, and enterprise transformation. He has led initiatives spanning payments, customer experience, and platform change in highly regulated environments.
At Medeon, Jim will help advance our vision of ServiceNow as a system of action—operationalising AI safely, at scale, with governance at the core.
This strengthens Medeon’s ability to help clients move from AI ambition to bank-grade execution across critical workflows.
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Pancras Gomez

Client Director

Pancras Gomez

Pancras is a senior delivery and customer success leader with extensive international experience across SaaS, consulting, and enterprise transformation, having worked with leading global organizations.
He specializes in orchestrating complex delivery programs, building strong executive partnerships, and driving measurable business outcomes through technology-led transformation.
At Medeon , a next-generation ServiceNow Services & Solutions partner co-founded by senior executives from ServiceNow and Google, Pancras leads client strategy and delivery, focusing on strategic account growth, delivery governance, and customer success to maximize value from the ServiceNow platform.
Previously at ServiceNow, he led large-scale enterprise and public sector implementations, ensuring strong governance, stakeholder alignment, and tangible business impact.
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